Return & Refund Policy

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Her
  Fabrics, Karnataka, India.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service Service refers to the Website.
• Website refers to Her Fabrics, accessible from herfabrics.com
• You means the individual accessing or using the Service, or the company, or other legal entity on
  behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 7 days by giving us the reason for doing so which can help us
improve ourselves and the purchase experience for you.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a
third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear
statement. You can inform us of your decision by:

• By email: her.fabrics@gmail.com
• By visiting this page on our website: herfabrics.com/contact

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• NOTE! The tag on the product shouldn’t be removed as upon removing it, the product is no more the
  property of Her Fabrics. So kindly ensure that the product is not what you ordered or has any defects
  before removing the tag attached to the product.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate
  rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and
  were adulterated after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other
  items.
• Products bought on ‘sale’ will not be exchanged or refunded

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions
in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should contact the support then
shipping agent will collect the product from you.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend
an insured and trackable shipping service. We are unable to issue a refund without actual receipt of the
Goods or proof of received return delivery.

We will refund any item(s), returned in the same state as you received them in, with all labels and tags still
attached.
We will refund the value of your returned item(s) excluding the delivery fees within 15 days after receiving
your return as below:
Card: If you have paid by card, we will refund the balance to the card originally used.
Cash on delivery: Please send your bank account details to her.fabrics@gmail.com and we will refund the
balance directly to your bank account. Please note, even if the courier accepted card or other non-cash
payment on delivery, we will still refund the balance to your bank account.
Once we have received your return shipment in our warehouse, we will send you an email confirming
receipt of the parcel.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: her.fabrics@gmail.com
• By visiting this page on our website: herfabrics.com/contact